Privacy Policy

Last updated: October 2026 This Privacy Policy explains how Hot Stuff (operated by JM Food and Beverages Ltd, "we", "us") collects and uses your personal information when you use this website or order from us. We are the data controller for this information. INFORMATION WE COLLECT • Order details — your name, email address, phone number, the items you order, and any allergy information or notes you give us. • Delivery details — your address and postcode if you choose delivery. • Payment — card payments are handled by Stripe. We do not see or store your full card details. • Contact form — your name, email address and message if you contact us through the website. • Technical information — basic information needed for security and spam protection (see our Cookie Policy). HOW WE USE YOUR INFORMATION • To prepare, deliver and take payment for your order (to perform our contract with you). • To send you order confirmations and updates about your order, and to contact you if there is a problem with it. • To check that we deliver to your address and work out the delivery charge. • To keep a record of allergy information you give us so we can prepare your food safely. • To reply to your enquiries. • To keep records we are required to by law, such as for tax and accounting. • To protect our website from fraud, spam and abuse (our legitimate interests). We do not sell your personal information, and we do not send marketing emails. WHO WE SHARE IT WITH We only share your information with service providers who help us run the business, such as: • Stripe, for card payments; • our website hosting and email providers, to run the website and send order emails; • Google reCAPTCHA, for spam protection; • postcodes.io, to look up postcodes when checking delivery distance. We may also share information if the law requires us to. HOW LONG WE KEEP IT We keep order records for as long as we need them for the reasons above, and for up to 6 years to meet tax and accounting rules. Contact form messages are kept only as long as needed to deal with your enquiry. YOUR RIGHTS Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it to be transferred. To use any of these rights, email us at [email protected]. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. CONTACT US Email: [email protected]